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Yakabod - Customer Advocate/Engagement Lead

Date Posted: 7/18/2017

Description

Yakabod is seeking a Customer Advocate/Engagement Leader: an entrepreneurial, self-motivated problem solver to provide vision, set goals, analyze needs, and define processes and architectures on departmental or modest enterprise solutions. You'll plan, execute, and deliver. You'll strive to understand your customer's needs and then communicate them effectively to the Application Factory Team. You'll be expected to contribute significantly to the success of your client – leading, following, and collaborating – discovering the unique opportunities present in your client’s work and technology environment.

We’re looking for the rare operations person who has a deep understanding of the need for secure
collaboration and who is passionate about and an adept user of web-based productivity applications.
Our Customer Advocates demonstrate significant experience in business operations, mission operations, technology consulting, or process re-engineering experience, while working side-by-side with our customers at their location.

About Yakabod and The Yakabox™
The YakaboxTM knowledge sharing system is used worldwide by professionals who are serious about security—and serious about capturing, creating and sharing stuff that matters without plowing through stuff that doesn’t. The YakaboxTM is so easy to use that you're productive immediately,and lifetime ownership is 50% to 90% lower than comparable systems. Founded in 2001, Yakabod is headquartered in historic Frederick MD, just outside the Capitol beltway.

Visit www.yakabod.com, email careers@yakabod.com, or call 301.662.4554.

REFERENCE JOB CODE TF15

Requirements

Key Requirements:

  • Active TS/SCI Clearance
  • Proven follow-through and ability to navigate complex cultural, political, and change-averse environments to drive user adoption
  • Excellent collaboration and diplomacy skills—to credibly and comfortably interact with techies, early adopters, technophobes, senior executives, managers, stakeholders, work groups/user groups and more to gain buy-in and consensus on priorities 
  • Excellent verbal and written communications—to develop and deliver requirements, concepts of operations, use cases, demonstrations, and presentations to both one-to-one and in small groups 
  • Passion and patience— to assist and understand users needs while training them to adopt new technologies 
  • Skill in troubleshooting user issues and communicating them to the Application Factory Team at  an application administrator level

Preferred skills:

  • Deep understanding of the Intelligence Community (IC) mission
  • Domain experience in some or many aspects of the IC mission operations (collection, analysis, reporting, information assurance, etc.)
  • Systems engineering, business analyst, or project management skills

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