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Orases - Account Representative

Date Posted: 5/31/2017

Description

Key roles and responsibilities will include day-to-day client request management; ongoing internal and external resource coordination and challenge resolution; and oversight of and alignment with long-term project goals and company objectives, respectively.

Essential Duties & Responsibilities
Client Relations (50%):

  • Maintain high retention levels with existing clients.

  • Manages daily client communications spanning from small, stand-alone projects to larger, integrated solutions.

  • Schedules and manages meetings with and between clients and with any necessary third party contractors such as designers, photographers and copywriters.

  • Responds to client needs and coordinates with necessary contractors to resolve issues.

  • Respond to all issues and concerns and ensures compliance with Orases’ standards.

  • Maintains records, reports and files of client correspondence.

Sales Team (25%):

  • Assists Sales Team in soliciting and negotiating contracts.

  • Assists Sales Team in gathering client needs and system requirements, and ensures such are accurately documented and presented.

  • Recommends upselling to the Sales Manager when an opportunity is noticed.

Project Coordination (25%):

  • Leads project from proposal through completion and evaluation with as-needed guidance from senior staff and management members.

  • Manages records, reports and files related to each project.

  • Effectively and efficiently communicates client requirements to Solution Architect, and works with Solutions Architect to ensure client wants and needs are correctly translated in Functional Requirement document; verifies client understands and signs document before development commences.

  • Manages creation, signing and documentation of any necessary Change Orders to the signed Functional Requirement document.

  • Makes commitments to the Client and coordinates with Operations to execute work in a timely manner.

  • Provides additional clarification or guidance for Operations and Accounting staff on tasking instructions, turn-around expectations, billing requirements, and other information, materials or resources needed internally.

  • Responsible for quality assurance of projects.

Please reference job code TF37

Requirements

  • Bachelor’s Degree (Technical Project Management, Computer Sciences, Computer Graphics, Website Design or related IT field, or Marketing preferred)

  • Minimum 2 years experience managing web projects or web development experience

  • Computer proficiency in Windows environment

  • Proficient in Microsoft Word, Excel, and Project

  • Exceptional knowledge of the Internet and its core functionality

  • Excellent verbal, written, and interpersonal communication skills

  • Excellent time management, organizational, and communication skills

  • Effective presentation skills

  • Flexible, able and willing to adapt to technological advancements

  • Detail oriented with strong analytical and judgment skills

  • Comfortable in a fast-paced and diverse environment

  • Demonstrated ability to effectively manage multiple tasks and priorities simultaneously


Desired Qualifications & Skills:

  • 5+ years of recent project management in website or software development

  • Certified Scrum Master

  • Basic HTML coding and CSS knowledge

  • Google Apps Sales Certified or experience with Google Apps, specifically Docs, Analytics

  • Website design, experience with creating/editing in Photoshop and InDesign

  • Experience developing wireframes

  • SEO/SEM expert

  • Experience in RFP response and proposal writing

 

Send résumés and salary requirements to: jobs@orases.com and Please reference job code TF37

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