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Frederick County Government - Administrative Specialist for Technology Center

Date Posted: 2/27/2017

Description

  • Perform front-desk reception duties at a multi-tenant facility, providing information and assistance to visitors and telephone callers; determine the nature of each inquiry or visit; assist whenever possible; make referrals as appropriate
  • Point of contact for FITCI customers when they need assistance
  • Open and close the building to customers during business hours
  • Oversee visitor/customer access
  • Create an editorial calendar to navigate appropriate content creation for marketing and communication of the building
  • Execute the editorial calendar by; updating the website/calendar of events and use social media to communicate events, programs and projects
  • Prepare correspondences, memorandums, forms, reports and other written work for approval and signature; prepare Cultivation Center monthly eblast newsletter
  • Develop and maintain building-wide resource directory for use when assisting customers’ inquiries
  • Coordinate conference room calendars for internal tenants and paying customers
  • Maintain customer files/visitor records and computerized database; compile, prepare and maintain statistical data and reports
  • Update and maintain the Cultivation Center website; respond to e-communications as needed
  • Create a building internal weekly newsletter to communicate events, projects, programs and other information between tenants
  • Create marketing flyers for events and social media use
  • Coordinate teambuilding activities for the building tenants and customers (i.e. potluck lunches, holiday themed events, etc.)
  • Receive, sort and distribute mail for administrative staff for each tenant
  • Maintain office supply inventory for FITCI
  • Perform office duties (e.g. process postal mail, photocopy, file, etc.)
  • Travel to other County offices or other locations as needed, for errands or completion of Office of Economic Development business
  • In the absence of other Office of Economic Development staff, serve as back-up for other administrative duties as needed
  • Perform other related duties as required


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Any single position may not be assigned all duties listed below, nor do the examples cover all duties that may be assigned.

 

Please reference TF82 when applying.

Requirements

The qualifications/requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school graduation or the equivalent
  • Minimum 1 year of customer service work experience
  • Minimum 1 year work experience writing blogs, Facebook posts and Twitter
  • Intermediate skills in MS Office Suite
  • Possession of a valid automobile operator’s license

KNOWLEDGE / SKILLS / ABILITIES:
 

  • Strong and effective spoken and written (English) communication skills
  • Ability to learn department website software
  • Ability to execute an editorial calendar, update and maintain a website and use social media in a business professional style
  • Ability to effectively organize multiple tasks, establish priorities and to complete assigned duties with minimum supervision
  • Ability to learn the mission and services of each tenant in order to best serve our customers
  • Strong math and clerical/record-keeping skills including the ability to accurately compile and verify statistical information, and to accurately prepare forms and reports
  • Discretion and good judgment in dealing with confidential matters and sensitive information
  • Ability to work with sensitive and personal information and maintain confidentiality
  • Ability to develop and maintain effective working relationship with customers, tenants, volunteers, and the general public
  • Ability to maintain a pleasant, professional demeanor while dealing with the public in a wide variety of circumstances
  • Ability to effectively access and utilize MS Office Suite, Word Press, email software and data management systems and equipment assigned to the building
  • Ability to effectively take down and transcribe meeting minutes

PREFERENCE MAY BE GIVEN FOR:

  •  Additional education related to marketing and/or communications

For a full job description and to apply, visit the Frederick County Government website. Please reference TF82 when applying.

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